Privacy Policy

Bug Lady (“we,” “us,” or “our”) respects your privacy. This policy covers how we collect, use, and protect your personal information — whether you interact with us through our website at https://buglady.com, contact us by phone or email, book a pest control service, attend one of our educational workshops, or follow us on social media.

If you have any questions, you can reach us at:

• Email: [email protected]
• Phone: (844) 284-5239
• Website: https://buglady.com

1. Who We Are

Bug Lady is a Florida-based pest control and pest education company founded by entomologist Lettie, operating in partnership with Great Southern Environmental Services and Command Pest Control. We provide residential and commercial pest management, termite treatment, pest identification, and community education programs across South Florida — including Pompano Beach, Miami, Fort Lauderdale, Boca Raton, West Palm Beach, and surrounding areas.

2. What Information We Collect

We collect personal information in the following ways:

When You Contact or Book a Service

When you fill out our contact form, call us, or request a service quote, we collect:

• Your name
• Email address
• Phone number
• Property address (for service scheduling)
• Details about your pest issue

This information is used to respond to your inquiry, schedule your service, and manage your account with us.

When We Provide Pest Control Services

As a pest control company, we may collect additional information when delivering services at your property, including:

• Property address and access details
• Notes about the type and extent of pest activity
• Service history and treatment records
• Payment information (processed securely through a third-party payment provider — we do not store card details)

This information is necessary to provide and document our services, comply with pest control industry regulations, and ensure effective follow-up treatments.

When You Subscribe to Our Newsletter

If you sign up for our newsletter, we collect your email address to send you pest control tips, updates, and promotions. You can unsubscribe at any time by clicking the link at the bottom of any email.

When You Attend a Workshop or Educational Event

Our “Lettie the Bug Lady” educational outreach program visits schools, co-ops, libraries, and community groups. If you register for or attend one of our events, we may collect:

• Your name and contact details (for registration purposes)
• The name and age group of participants (for event planning)
• Photos or video from the event (only where consent is obtained)

When You Visit Our Website

Our website automatically collects certain technical data when you visit, including:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referral source (how you found us)

This is handled through Google Analytics (via Google Tag Manager, ID: GTM-MZ9QSL3V) and is used to understand how our site performs and how we can improve it. This data is aggregated and does not identify you personally.

When You Leave a Blog Comment

If you comment on our blog, we collect your name, email address, and the comment itself, along with your IP address for spam detection. Your name and comment are publicly visible once approved. Your email address is never shown publicly.

When You Follow Us on Social Media

We are active on Facebook, Instagram, YouTube, TikTok, LinkedIn, X (Twitter), and Pinterest. If you interact with us on those platforms, your activity is governed by those platforms’ own privacy policies. We may use engagement data from these platforms to improve our content strategy.

3. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule appointments
• Deliver, document, and follow up on pest control treatments
• Send invoices and process payments
• Communicate service reminders and follow-up visits
• Send newsletters and promotional offers (only with your consent)
• Operate and improve our website
• Plan and manage educational events and workshops
• Comply with Florida pest control licensing and regulatory requirements
• Detect and prevent spam, fraud, or misuse of our services

We do not use your personal information for automated profiling or decisions that have significant effects on you.

4. Who We Share Your Information With

We do not sell your personal data. We share it only in these limited situations:

• Service partners: We work with Great Southern Environmental Services and Command Pest Control to deliver services. Relevant customer and service information may be shared with these partners to fulfill your booking.
• Payment processors: Payment card information is handled by a secure third-party payment provider. We do not store card numbers ourselves.
• Email marketing platform: If you subscribe to our newsletter, your email is stored with our email service provider.
• Analytics: Aggregated, anonymized website usage data is processed by Google Analytics.
• Spam filtering: Blog comments may be checked through an automated spam detection service.
• Legal obligations: We may disclose your data if required to do so by law, a court order, or to protect the safety and rights of Bug Lady, our staff, or the public.

5. How Long We Keep Your Data

6. How We Protect Your Data

We take reasonable steps to keep your information secure:

• Our website uses HTTPS/SSL encryption on all pages
• Access to customer records is restricted to authorized staff only
• We do not store payment card details — all transactions go through a secure third-party processor
• Our service partners (Great Southern Environmental Services, Command Pest Control) are bound by confidentiality expectations

In the event of a data breach affecting your personal information, we will notify impacted individuals and relevant authorities as required by applicable law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing emails at any time via the unsubscribe link
• Withdraw consent for any processing based on consent

To exercise any of these rights, email us at [email protected] or call 844-BUGLADY.

8. Florida & U.S. Privacy Rights

Bug Lady operates in Florida and complies with applicable U.S. federal and state privacy laws.

Florida residents may have rights under the Florida Digital Bill of Rights (FDBR), effective July 1, 2024, including the right to access, correct, delete, and opt out of the sale or sharing of personal data for targeted advertising.

California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect, to request deletion, and to opt out of the sale of personal data. We do not sell personal data.

9. Children’s Privacy

Our educational workshops are designed for school-age children, but we collect personal information only from parents, guardians, or school administrators — not directly from minors. We do not knowingly collect personal data from children under 13 without parental consent.

10. Third-Party Services

11. Cookies

We use the following types of cookies on our website:

• Analytics cookies – Set by Google Analytics to track site usage (anonymized)
• Comment cookies – If you opt in when leaving a comment, your name and email are saved for 1 year to make future commenting easier
• Session cookies – Temporary cookies set when you visit the login page; contain no personal data and expire when you close your browser
• Login cookies – Set for admin/staff logins only; last 2 days (or 2 weeks with “Remember Me”)

You can disable cookies in your browser settings, though some site functionality may be affected.

12. Changes to This Policy

We may update this policy from time to time. The “Effective Date” at the top will reflect the most recent revision. We encourage you to review it periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, requests, or concerns:

• Email: [email protected]
• Phone: 844-BUGLADY
• Contact form: https://buglady.com/contact-us/

Bug Lady — Protecting Florida homes, businesses, and communities.